Pam Meister has been named director of Western Carolina University’s Mountain Heritage Center, well known as a showcase for Southern Appalachian culture, programs and exhibits and as a regional facility for research and education.Meister had served as interim director since August 2014. She began work at the center as curator in 2010.The Mountain Heritage Center is housed at Hunter Library, where staff work with artifacts, exhibitions and demonstrations, and offer classes through its Appalachian Living craft and skills program. The center also sponsors the First Thursday Old-Time and Bluegrass Series, with free performances held in the ground-floor auditorium of H.F. Robinson Administration Building, followed by a jam session in which local musicians are invited to participate.The museum can trace its beginnings to the late 1920s when a small collection of documents and artifacts was begun. The name ― and a space in McKee Building ― was established in 1975, then the center moved to the ground floor of the H.F. Robinson Building in 1979, where it resided until fall 2015.“In 2010, I celebrated my 25th anniversary as a museum professional and came to WCU because I wanted to be involved in training the next generation of museum professionals,” Meister said. “My working with the students, faculty and staff here has been a dream come true for me. The Mountain Heritage Center is a true teaching museums. Its strong community connections and robust partnerships allow us to give our students extraordinary engaged learning experiences that also fulfill WCU’s commitment of service to the region.“My work as interim director has centered around the MHC’s move to Hunter Library. This has allowed us to expand our work with faculty and students, improve our collections storage facilities, and provide additional outreach exhibits and programs to community venues throughout Western North Carolina. I’m honored to be chosen to lead the center through its next transition, crafting a vision for a permanent home,” she said.Meister’s previous leadership roles in museums include service as director of education and interpretation at the Atlanta History Center, executive director of the Upcountry History Museum, president and CEO of the Charlotte Museum of History and executive director of the Southeastern Museums Conference, a museum association serving 12 Southeastern states. She also worked as chief curator of the Jekyll Island Museum in Georgia and as arts coordinator at the Okefenokee Heritage Center in Waycross, Georgia. A former board member of the American Alliance of Museums, Meister is the recipient of AAM’s 2003 Excellence in Peer Review Service Award and of SEMC’s 2014 James R. Short Award for lifetime achievement.Meister also has been an adjunct professor teaching courses related to museum studies and cultural resource management at institutions including Southeastern Louisiana University, Georgia College and State University, the University of West Georgia and the University of North Carolina Charlotte. A native of New Orleans, she earned a master’s degree in arts management from the University of Georgia and a bachelor’s degree in theater with a minor in history from the University of New Orleans
Often user experience projects are kicked off by a business stakeholder asking for a new website, digital tool, or feature set with the aim to meet a business goal or advance a product in the market. And while customer insights may accompany the ask, seldom do user experience practitioners begin a new project with a firm understanding of how or why a given solution meets user needs. This may lead to wasted time and effort designing and developing an experience that doesn’t quite fit into the lives of your customers, nor achieve the defined business goals. Incorporating concept testing into your user-centered design process will allow you to expose target users to multiple design concepts very early in the process, thereby confirming the value of the experience and your design direction before a lot of effort has been invested.What is Concept Testing?A mainstay of market research, concept testing refers to a collection of methodologies that are designed to predict the viability of a product in the marketplace. Most often performed as a quantitative survey, a traditional concept test often presents an advertising mockup or other model of a product concept to target customers and asks them to evaluate the concept on a number of measures, but most commonly, price. Pricing and market forces are often not the domain of the user experience practitioner, but the approach of asking customers early on what value they perceive from a product or experience can save time and effort on churn, and answer some questions that may not otherwise be addressed until much later in the design process. Adjusting the concept testing methodology to a qualitative interview format can uncover contextual and behavioral insights along with preference between a number of concepts, providing designers twice the benefit for a single research activity.How to Conduct a Qualitative Concept TestExplore More Than One ConceptA common mistake that designers make is moving forward with the first design concept that comes to mind, which often makes finding the best solution more difficult. The longer you spend with a single idea, concept, or design direction, the harder it is to move away from it due to attachment to our own ideas. Spending time exploring multiple design concepts prevents you from becoming too attached to any one idea, and more likely to uncover unique iterations that draw on the strengths of multiple concepts. Create a Model for Each ConceptIn order to get valuable feedback on your concepts, you must create a representation of each one to share with your target customers or users. This need not be a high fidelity prototype—a simple sketch, storyboard, or wireframe will do. As long as your model represents your concept in a simple manner that you can describe, it will serve as stimuli to prompt discussion with users to answer your research questions. While there is no limit to how many concepts you can explore, narrow down the concepts you will expose to users to your three best designs–this will allow you to uncover a lot of valuable insights without overwhelming users with too many variations.Identify Your Research Questions and Create a Test PlanNearly every user experience project begins with unanswered questions about users, their behaviors, or their context of use for a given product or experience. Concept testing is a quick way to explore some–if not all–of those unanswered questions with target customers. Prepare for your concept tests by outlining your high priority questions, as well as a few questions that relate to each concept. For example, if I am designing a new media player, I may have questions about:How customers are using their current media playerWhat feature they utilize the most, orWhat hacks they are using to get around limitations of the experienceFor each concept, I may want to know if users can easily understand the concept’s structure, affordances, and design elements. Reword each of your questions into an open-ended, non-leading format (e.g. “Tell me about how you listen to podcasts”), and structure as an interview. Begin with your broadest questions, narrowing in to your specific area of interest, and ending with a review of each concept and a few questions to uncover how they are perceived by the user (e.g. “What do you think you can do on this screen?”). For best results, keep your test under one hour for each participant. Once you have a draft of your questions, run a pilot test with a friend or colleague to ensure that you can cover all of your questions within a reasonable time frame and that you’re uncovering the data you need.Recruit Target Customers and Conduct Your TestAs with any user research, identify the audience that best represents the people who will be using your product or experience in the marketplace. This ensures you optimize your design based on what your customers need–not someone else’s. Because the structure of a concept test is an interview format supported by low-fidelity, static mockups or models, you don’t need a lot of space. You could even conduct concept tests remotely using a program like Google Hangouts or Skype. Recruit 5-6 people who meet the requirements for your target audience and record your tests or take notes as you go.Analyze Results to Narrow Down ConceptsSince qualitative concept testing allows you to ask broad questions and review multiple concepts with users, you’ll end up with a lot of data to inform your project. In addition to having a better understanding of how your product or experience can address the needs of your customer, you should have a better idea of what concept (or what parts of each concept) align with those needs. This understanding will allow you to narrow in on a single concept or iterate to create a new concept that’s a better fit.Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to print (Opens in new window)Like this:Like Loading…RelatedMy Top 10 Most Popular Posts of 2017With the end of the year fast approaching, I took time this week to look back at my most popular posts of 2017. One of the goals for my blog is to publish posts that are helpful to you in your work and business, whether you’re: Designing and developing websites…In “Accessibility”Detroit User Experience: Personas, Usability Testing, and More. Oh, My!Join us at our next Detroit User Experience meetup Wednesday, August 26, 2015 as we host Personas, Usability Testing, and More. Oh, My! Our August event features two of our members, Jonathan Devine and Diane Bowen, presenting talks filled with great insights and tips you can apply to your own…In “User experience”32 Awesomely Practical UX Tips From Rosenfeld SummitLast Thursday I attended the second annual Rosenfeld Summit, the one-day 32 Awesomely Practical UX Tips virtual conference with six experts in user experience design sharing practical advice you can use in your work and projects. It was a great conference and I came away with tips for improving my…In “Conference”
Top Reasons to Go With Managed WordPress Hosting richard macmanus Spotted tonight by John Milan, Google has a promotion for its online shopping product Google Checkout on its homepage – probably the most traffiked web page in the world. Why Tech Companies Need Simpler Terms of Servic… Related Posts A Web Developer’s New Best Friend is the AI Wai… Tags:#Google#web Also there’s some interesting speculation over on theCost Per News site that Google Checkout is set to ramp up:“IÄôve heard rumblings from my sources within the company and from afew of the merchants involved in the Checkout program that something major ison the wayÄ¶ soon.”See also Donna Bogatinand SearchEngineLand,both of whom cite some worries over Google’s management of Checkout. On thelatter link, Danny Sullivan says that “Google’s not thinking clearly aboutthe best way to balance promoting its own products and the trust of users.”More on this story as it develops, as I’m sure it will… 8 Best WordPress Hosting Solutions on the Market
Over 500 people on the community email list, with participation from senior managers, first line managers, project/program managers, analysts, developers, customer support, infrastructure teams, and business reps.Monthly newsletters with technical and business topics, including featured articles on external blogs and forums (meetings and the newsletter are the top value areas rated by community members)A wiki-based knowledge center of technical content about product features, projects, infrastructures, “tribal knowledge”, etc.11 discussion forums, an online calendar of events, and fully archived meeting and training materials (including video replays)Weekly video podcasts presenting updates on major program and project statusTechnical and Business related blogs, presented by community leaders and guest bloggers40+ technical training brown-bags, quarterly “Town Hall” meetings for the entire community (meeting attendance averages 10% – with many meetings repeated off-hours to accommodate geographical attendance)Quarterly community health surveys to identify areas of improvement and gather ideas from the groupAll that came from 8-10 different sites across multiple countries, who used to only talk to each other if they happened to be on a project together – and even then, only when time zones overlapped (which in many cases they don’t), or if someone worked early mornings or late evenings.All of that started from no common distribution list, no newsletter, no blog, no consolidated wiki (only a few scattered pages), no forums, no global community.So here’s how we built it…First, I created a global distribution list. I needed a way to get the word out that we wanted to build a community, and I wanted a mechanism to have ongoing communications with whomever wanted to sign up. It’s a voluntary community, and people can opt-in and opt-out just by sending an email. I scoured some existing distribution lists and org charts, then came up with my first target audience. They received an email blast from me explaining that we were creating a community and I wanted them to be a part of it.Out of that initial blast to about 40-50 people, exactly one person declined. Everyone else was ready to go and wanted to sign up right away. The distribution list grew over time – people forwarded it to their friends who were interested, and people even saw posters in the hallway telling them about the community (I was using every communication medium at my disposal from posters, to personal blogs to word of mouth). For about six months, I was getting sign-ups almost every business day.Next it was time to build a “portal”. I wanted a single website that I could send everyone to that would give them access to all community offerings. This was built on the wiki. I started to consolidate a bunch of existing material, then created one main jumping page that listed everything we had to offer. I created a quick and easy to remember URL alias (using an internal system that does things like tinyurl), and started sending people to the page.After the wiki started, it was time for discussion forums. I selected a few topic areas, created the forums on our internal systems, and added that to the portal page. Pretty soon, people were posting technical and business related questions, and eventually, people started answering. Now, I will tell you that I sometimes have to track people down to answer the questions that sit for a few days without a response. I don’t have to do that too often though, because now people are subscribing to alerts and if they see something new that they want to talk about, they usually do.Four months went by and I thought it might be time to see how the community was doing – in the form of a “health survey”. So I created a survey of about 10 questions and sent it out to the list (which was around 200 at the time) – I even offered one lucky respondent the chance to win a $10 gift card. The responses indicated that we were on-track, but could do more. People wanted to see podcasts! So in less than a week, we kicked off our first video podcasts with topics about major program status. The podcast continues, and is produced by two of my peers, and they have enjoyed great feedback on the content and quality. Instant turnaround on the survey.I continued the monthly scheduling and facilitation of technical and business brown-bag discussions, and then kicked off a quarterly Town Hall meeting for the entire community. These meetings gave members an opportunity to hear about community metrics, updates from senior managers about important programs, or other events of interest. The mailing list steadily grew toward 300, and new people began authoring pages in the wiki and participating in forums.Soon it was time for the next health survey (September 2007). This time around, people wanted to see technical blog posts…in less than a week we published the first, and now we have guest bloggers who have stepped up to provide discussions of a more technical nature.That brings us to end of 2007…and we launched the next exciting offering from the community – the Web Jam. It’s not a group of people getting together to make holiday fruit puree – it’s a 2 day event, housed in our forum environment, to get people talking about technology and interacting with each other. With sponsorship from senior management (and not just sponsorship – committed active participation), we have discussions that are community driven about any topic they can think of. There are people out there who question what we’re doing, and we want to hear from them and give people a chance to respond. We have technical resources who want to gather BKMs from peers in other countries – so they will start that conversation going.In two days we gathered an insane amount of feedback about what concerns people, what interests people, and what they want to see next. It’s going to be pretty exciting to see what happens next (more about the web jam in a subsequent blog post).2008 was a continued flurry of activity, with even more technical brown bags, web jams, project video contests, community logo contests, and more. We built off a wildly successful start into the largest professional networking community at the company, and we’ve still only just begun. In 2009 we’re kicking off a technical mentoring program and a leadership/steering committee. Upward and onward!So that is the story of how one person kicked off a global community, then signed up more and more people to continue the creation.But it’s never that simple is it?Here’s the big challenge…and I don’t have an answer for you yet on this one… How do you make the move from awareness, to participation. In other words, if you’ve got thousands of people reading your content every day, how to get those thousand people to actually reply to, change, or add to your content? How do you get more people to create pages on a wiki, or add/answer questions in a forum? How do you turn visibility into action?That’s where I’m focusing now. And if it’s a journey you want to hear about – let me know in the comments!- HeathP.S. if you haven’t already seen this amazing video about social media / communities / Web 2.0, it’s a great introduction to where information exchange is headed… http://www.youtube.com/watch?v=NLlGopyXT_g *** This post was originally published in 2007 on the old IT @ Intel blog – I am reposting it for the benefit of this new community site , with some updates to bring it up to date. ***Back at the beginning of 2007, the managers of my organization had a dilemma and they needed someone to help solve it. Now, I’ve got 13-16 direct reports which is already a full time job, but their need was something I found pretty interesting, and since I have a passion for social media it seemed right up my alley.Here was their problem – how could they help a group of developers in another country learn everything that our US resources knew about an enterprise software we’ve been using for over a decade? Keep in mind, these US resources had stayed mostly static for the last 10+ years…the people who implemented it are the same people who engineer it today. They have significant “tribal knowledge”, and are intimately familiar with how we have configured and modified the software through the years to adapt to changing business needs.But the new teams in other countries did not. Not only were many of them new to the technology, but they had no idea what we’d done over the last ten years, or why we’d done it in the first place. So I was chartered to go off and “build a community“…and that’s what I did.Here’s where we are today, then I’ll tell you how we got there (keeping in mind that we still have more work to do)…Today
Emotional Tabal makes history, wins 5th straight Milo Marathon826 viewsSportsVentuno Web Player 4.51 Mary Joy Tabal crumpled on the floor and began to weep.Tabal had just crossed the finish line to extend her reign as the Philippines’ undisputed marathon queen and end what had been a highly emotional last 24 hours following the death of her father Rolando Tabal due to complications with pneumonia. He was 58.ADVERTISEMENT Don’t miss out on the latest news and information. Mary Joy Tabal bursts into tears after crossing the finish line to win the Milo Marathon for a record fifth consecutive time. Tabal achieved the feat a day following the death of his father. Photo by Mark Giongco/INQUIRER.netChristabel Martes came in second with a time of 3:04:20 while Jho-an Villarama finished third at 3:11:27. Judelyn Miranda (3:14:20) and Ruffa Sorongon (3:15:17) completed the top five.In the men’s category, Joerge Andrade was the fastest to complete the 42k centerpiece at 2:39:34. Erick Panique followed at 2:42:10, Eduardo Buenavista came in third at 2:43:34, Erinio Raquin in fourth at 2:44:34 while Jerald Zabala wound up fifth at 2:46:59.An unknown runner from Digos City, Andrade was the biggest surprise of the finale. He left marathon veterans Erick Panique and Eduardo Buenavista in the dust despite participating in only his first crack at the National Finals.Andrade finished just third in the General Santos leg to earn a slot in the finals.Tabal still emerged on top despite finishing 11 minutes later than her personal record run of 2:47:53 last year in Iloilo.ADVERTISEMENT MOST READ Ethel Booba on hotel’s clarification that ‘kikiam’ is ‘chicken sausage’: ‘Kung di pa pansinin, baka isipin nila ok lang’ Jeson Agravante, last year’s Milo Marathon King, failed to finish the race this time.Sports Related Videospowered by AdSparcRead Next ”Coming into this race, I know it’s going to be hard because I didn’t get any sleep but I just wanted to finish the race regardless of performance,” a tearful Tabal told reporters during the post-race press conference at Cebu City Sports Center.”I dedicate this to him. I offer this run to him and I know he was running with me earlier,” she said.FEATURED STORIESSPORTSSEA Games: Biñan football stadium stands out in preparedness, completionSPORTSPrivate companies step in to help SEA Games hostingSPORTSBoxers Pacquiao, Petecio torchbearers for SEA Games openingThe 28-year-old Tabal on Sunday became the first runner to win the Milo Marathon for five straight years after clocking 2:58:01.Tabal, the Rio Olympian and SEA Games gold medalist, pulled off the historical feat in her beloved hometown of Cebu, where the biggest running event in the country was staged for the first time. Hotel says PH coach apologized for ‘kikiam for breakfast’ claim MRT 7 on track for partial opening in 2021 The Fatted Calf and Ayutthaya: New restos worth the drive to Tagaytay ‘A complete lie:’ Drilon refutes ‘blabbermouth’ Salo’s claims Jordan delivers on promise: 2 Cobra choppers now in PH After 30 years, Johnlu Koa still doing ‘hard-to-make’ quality breads A new cheer rises LATEST STORIES Malditas save PH from shutout View comments Robredo: True leaders perform well despite having ‘uninspiring’ boss PLAY LIST 02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games
PSG VIDEO: Cavani equals Ibrahimovic record with 156th strike for PSG Goal Last updated 1 year ago 05:06 1/18/18 FacebookTwitterRedditcopy Comments(1) Christophe Simon PSG Zlatan Ibrahimović PSG v Dijon Dijon Ligue 1 Videos The Uruguay international nodded in his 156th goal for the Parisian club, putting him level with the Swedish star Edinson Cavani has equalled Zlatan Ibrahimovic’s record of 156 goals for Paris Saint-Germain in all competitions.The Uruguay international headed in an Angel Di Maria cross during the first half of PSG’s Ligue 1 tie against Dijon on Wednesday evening, giving Unai Emery’s side a 3-0 lead following an early Di Maria double. Neymar stole the show from that point on, scoring four goals as PSG rolled to an 8-0 triumph, with Kylian Mbappe also on the scoresheet.Cavani’s strike moved him further into the lead in the goalscoring rankings in the French top flight, taking him to the 20-goal mark — four more than his closest rival for the accolade, Monaco’s Radamel Falcao. Editors’ Picks Lyon treble & England heartbreak: The full story behind Lucy Bronze’s dramatic 2019 Liverpool v Man City is now the league’s biggest rivalry and the bitterness is growing Megan Rapinoe: Born & brilliant in the U.S.A. A Liverpool legend in the making: Behind Virgil van Dijk’s remarkable rise to world’s best player History!Edinson Cavani has equalled Zlatan Ibrahimovic’s record as PSG’s all-time top goalscorer with his 156th strike. pic.twitter.com/zQAKgGs7uf — Goal (@goal) January 17, 2018 Cavani and Ibrahimovic head a list of iconic figures in PSG’s all-time scoring charts, with former Portugal international Pauleta behind the pair with 109 goals.The only other player to have hit the 100-mark for the capital club is Dominique Rocheteau, the former France winger who enjoyed a prolific seven-season spell with the club during the 1980s.Ibrahimovic and Cavani are also tied for the most goals scored in a single match, the former hitting four goals against both Anderlecht in 2013 and Troyes in 2016, with the latter matching the feat during a Ligue 1 tie with Caen in September 2016.
TagsTransfersAbout the authorPaul VegasShare the loveHave your say Inter Milan well placed to ferry Matic from Man Utdby Paul Vegas10 days agoSend to a friendShare the loveNemanja Matic is set for a January exit from Manchester United.Inter Milan are reportedly keen on taking him to Serie A.Despite United’s worst start to a campaign for 30 years, boss Ole Gunnar Solskjaer has still been reluctant to use Matic with the Serbian appearing in just four of 11 matches so far this term.The 31-year-old’s lack of playing time has seen him become a target in January with his current deal set to expire at the end of the season.The Mirror says according to reports in Italy, Inter are pondering a swoop for the midfielder in January.
Global travel group Travelport Limited has announced the appointment of a new chief marketing officer.Jon Hall will be in charge of the company’s global marketing and corporate communications across all of its businesses – including Travelport Global Distribution Systems (GDS).”We are delighted Jon is joining the Travelport executive team,” said Jeff Clarke, president and CEO of Travelport. “In Jon we have found an exceptional individual who brings strategic marketing expertise and a shared vision of the importance of brand management to an evolving industry.”We believe his creativity, innovative approach, and global customer-facing experience make him the ideal leader for our future marketing and integrated branding initiatives.”Mr Hall added that he was “excited” to be joining Travelport at such a “dynamic time” and that he has watched the group go through an “impressive transformation” since 2006.Travelport GDS recently revealed that it has made improvements to its online itinerary tool ViewTrip – making it more accessible to travellers in the Asia Pacific region.ReturnOne wayMulti-cityFromAdd nearby airports ToAdd nearby airportsDepart14/08/2019Return21/08/2019Cabin Class & Travellers1 adult, EconomyDirect flights onlySearch flights Map RelatedPriceline.com seeks GDS bookings boostOnline flight booking specialist announced that it would be processing reservations through Travelport’s WorldSpan GDS services.Travelport improves web itinerary toolTravel agents in the region also look set to benefit from the enhanced tool.Travelport rakes in GDS awardsA strew of January awards have seen Travelport claim that it is the favoured travel technology partner of OTA’s.